Questions about our products
Are your watches authentic and new?
Yes, all our watches are 100% authentic, brand new, and certified Tête de Vipère with French movements. We guarantee the authenticity of all our products.
Do you offer watches for men and women?
Our watches are suitable for both men and women. The universal model features a 36mm dial with an adjustable strap, offering a stylish design suitable for all wrists.
Is the watch automatic?
Yes, our watches are equipped with an automatic movement. They wind themselves automatically with the movement of your wrist, without the need for a battery.
How to choose the right bracelet size?
Our watches are equipped with a calfskin strap with two length choices (S 13.5 - 17cm and standard 15.5 - 21.5cm).
Can I change the strap of my watch?
Specifications for changing the strap vary by model. Contact us for more information.
How do I measure my wrist?
Use a tape measure or string and then measure it with a ruler. Measure your wrist just below the wrist bone, where you would normally wear a watch. Add 1 to 2 cm for comfort.
Technical questions
How do I maintain my watch?
To preserve your automatic watch, wear it regularly to keep the movement running. Avoid violent shocks and exposure to strong magnetic fields.
Is my watch waterproof? To what depth?
Waterproofing specifications are indicated on each product sheet. Check this information before any exposure to water.
How to set the time?
Gently pull the crown out to position 1 to set the time, then return it to the initial position.
What should I do if my watch stops?
If your automatic watch stops, shake it gently or wear it for a few hours to restart the automatic mechanism.
Where can I get my watch repaired?
For any repairs, contact our after-sales service who will direct you to the appropriate solution.
Questions about sizes and fit
How to choose the right bracelet size?
Our watches are fitted with a 20x14 - 120x75mm matte grained calfskin leather strap that fits most wrists.
Can I change the strap of my watch?
Specifications for changing the strap vary by model. Contact us for more information.
How do I measure my wrist?
Use a tape measure or string and then measure it with a ruler. Measure your wrist just below the wrist bone, where you would normally wear a watch. Add 1 to 2 cm for comfort.
Questions about orders
How can I place an order on your website?
To place an order, select your watch and click "Add to Cart." Review your cart contents, then click "Checkout." Follow the checkout steps by entering your shipping and payment information. Once your order is complete, you will receive a confirmation email.
What payment methods are accepted?
We only accept online payments by credit card (Visa, Mastercard, American Express).
Can I change or cancel my order after placing it?
You have 14 legal days to cancel your order in accordance with the right of withdrawal.
Will I receive an order confirmation?
Yes, you will systematically receive a confirmation email after each order placed.
How long does it take to process my order?
Pre-sales end on November 28th. Delivery will take place 3 months after this date.
Questions about delivery
What are the delivery times?
Deliveries will begin 3 months after the end of pre-sales (November 28).
Do you ship internationally?
Yes, we ship internationally via UPS. Delivery times vary depending on the destination country.
What are the delivery costs?
Delivery costs depend on your geographic location and are calculated when ordering.
How can I track my package?
As soon as your package is shipped, you will receive a UPS tracking number by email and it will also be available in your customer account.
What if I am not there when the delivery takes place?
If you are absent, you can reschedule your appointment with UPS on the day of your choice.
Questions about warranties and returns
What is the warranty period on your watches?
All our watches come with a 5-year warranty from the date of delivery.
How do I return an item?
For all returns, the costs are your responsibility. Send your watch to the following address: ATELIER Dorigo, 78 rue de Fontenay, 94300 Vincennes FRANCE
How long can I return my watch?
You have 14 days after receipt to return your watch.
Who covers the return costs?
Return costs are the responsibility of the customer.
Do you offer after-sales service?
Yes, we offer after-sales service. If you have any problems, please send us an email with a detailed description of the problem and photos of the watch.
Customer Service Questions
How to contact you?
You can contact us by email at: clement.dorigo@atelier-dorigo.com or by WhatsApp at 06 10 76 25 31
What are your opening hours?
Our teams process your requests from Monday to Friday, 9 a.m. to 6 p.m.
Do you have a physical store?
No, we are exclusively online. All our sales are made through our website.
How to create a customer account?
Click "Create an account" at the top of the homepage. Enter your personal information (first name, last name, email, password) and then confirm your registration. You will receive a confirmation email to activate your account.
How do I view my order history?
Log in to your customer account and go to the "My Orders" section to view your complete purchase history.